Shipping policy

Shipping Policy

At Kojeva, we are committed to delivering your skincare products safely and promptly. Please review our shipping policy below.

Shipping Timeframes

Orders are processed within 1-2 business days. After processing, shipments typically arrive within 7-15 business days, depending on your location. Please note that business days exclude weekends and holidays.

Shipping Regions

We currently ship to most countries worldwide. Shipping costs and delivery times may vary based on your destination. During checkout, you will see the estimated delivery date for your specific location.

Order Tracking

Once your order ships, you will receive a tracking number via email at the address associated with your account. You can use this number to monitor your package's journey in real-time.

Customs and Delays

International orders may be subject to customs clearance and import duties, which are the responsibility of the customer. Kojeva is not responsible for delays caused by customs procedures, natural disasters, or unforeseen circumstances beyond our control.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, contact us at supportkojeva@gmail.com with photographic evidence. We will work with the carrier to resolve the issue and will send a replacement or issue a refund as appropriate.

Questions?

For shipping inquiries, please contact our support team at supportkojeva@gmail.com. We will respond within 24-48 hours.