Refund policy

Refund Policy

We want you to be completely satisfied with your Kojeva skincare products. If you're not happy with your purchase, we offer a straightforward refund process.

Refund Eligibility

You may request a refund within 30 days of your purchase date. Items must be unused and in their original, unopened packaging. Refunds will be issued in the original form of payment.

Non-Refundable Items

The following items are non-refundable: (1) Opened or used products; (2) Items without original packaging; (3) Products purchased during special clearance sales (clearly marked as final sale); (4) Items damaged due to misuse or improper storage by the customer.

How to Request a Refund

To initiate a refund, please contact our support team at supportkojeva@gmail.com with your order number and reason for the refund. Include photos if the item arrived damaged. We will review your request and respond within 24-48 hours.

Return Shipping

Once your refund is approved, we will provide instructions for returning the item. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Refund Processing

After we receive and inspect your returned item, your refund will be processed within 5-7 business days. Please allow additional time for the refund to appear in your account, depending on your financial institution.

Exceptions

Refunds cannot be processed for items lost in transit if tracking shows successful delivery to your address. In such cases, we recommend filing a claim with the carrier.

Need Help?

Questions about our refund policy? Contact supportkojeva@gmail.com, and our team will assist you within 24-48 hours.